Questions
Short answers to what people ask before they book. Can’t find yours? Call us or send a quote request with your question.
Booking and prices
How do you price a job?
We look at how much room your things take in the truck, from a few items up to a full load. Carrying, the drive and dump fees are all included.
Is there a minimum charge?
Yes. A minimum load is $99, and a single item starts at $79.
Can you quote over the phone?
We give a price range from a list or photos, then confirm the exact price when we see it.
How do I pay?
By card or bank transfer once the job is done. There’s no deposit for standard jobs.
How soon can you come?
Often the same or next day. Call before noon for the best chance of a same-day pickup.
On the day
Can you collect while I’m at work?
Yes. Leave it outside or in an open garage, and we’ll text a photo once it’s gone. You pay by card after.
Do I need to move things to the curb?
No. We carry from wherever it is: upstairs, basements, garages and back yards.
What can’t you take?
Paint, chemicals, fuel, asbestos, medical waste and gas bottles. The full list is on the prices page.
Where does it all go?
Usable furniture goes to a charity shop, metal and electronics to recyclers, and the rest to a licensed transfer station.
Are you insured?
Yes. Ask and we’ll send the details before the job.